Happy Customers is an experiential learning program built on the disciplines of maximum profitability of teams, in a sense, maximum sales efficiency and listening / understanding the customer in the best way. First, the participants are divided into teams and start the game by setting up a company in Mantina, an imaginary dreamland.
- Creating awareness on the values of the establishment, operation, vision and mission of a business
- 10 golden rules of the service sector
- The effect of all team players fulfilling their duties and responsibilities on success
- Ownership, teamwork, integrity and awareness of inevitability
- Criteria for providing customer service with consistently and consistently high service standards
- Techniques for harmonious management of commercial and business goals as well as customer satisfaction.
İçindekiler
Who Should Attend
All employees and managers who work in sales and marketing departments, all employees and managers who sell products or services including production and service sectors, all employees and managers who communicate with customers, all employees and managers of institutions including companies, associations, universities, those who coach employees in sales departments, anyone who wants to improve themselves.
Education Content
- Empathy and communication with the customer,
- Ensuring customer satisfaction,
- Negotiation,
- Hot selling and persuasion in sales,
- Improving communication within the team, teamwork,
- Understand the pace of the sales process and develop empathy for the sales team.
