Today, the increasing cases of violence in the health sector, the increase in the rate of burnout syndrome in health personnel, the problems of the health sector in obtaining permanent and loyal customers reveal that even in the field of health, the ‘human’ dimension of the work is overlooked, even if the technical and theoretical basis of the work is successfully realized. For physicians and healthcare personnel with heavy responsibilities, high occupational health and safety risks, and high stressful tasks, learning effective communication methods with patients and their relatives will not only improve the quality of healthcare services and increase their performance and productivity, but also minimize stress and crisis levels and increase customer satisfaction.
İçindekiler
Who Should Attend
All staff and managers working in the field of health and all those who aim to work in the health sector.
Education Content
- Content can be updated as needed.Basic elements of communication
- The difference and importance of health communication
- Different types of communication
- Why empathic communication is important
- Effective listening techniques
- Evaluation of body language cues
- The element of trust
- Eye contact and body language
- Communication with patient relatives
- Methods of comforting patients and their relatives
- Approach to complaints
- Ways to overcome communication barriers
- The importance of empathy
- Patient recognition methods
- Techniques to relax the patient
- How to relax in a stressful environment
- Sample applications
- Workshops
