Is the Customer Satisfaction Everyone Talks About a Big Lie? Are Brands Chasing Loyal Customers a Big Delusion? The success rate of the CRM process, which is shown as the constant of the 21st century for organizations, is 20% in the world, only 2 out of every 10 companies are successful in this regard, while other brands put a lot of time and money into this process and face a huge failure in return. So why is oz aman CRM so popular, why do companies still invest money and effort in this process despite such a big risk. The incredible growth of companies that have successfully implemented the CRM process and more.
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Who Should Attend
Anyone who wants to have knowledge and vision about CRM systems.
Education Content
- Development and General Definition of CRM
- What is CRM and what is it not?
- Our CRM Chests…..
- What are the Basic Building Blocks of CRM?
- Reasons for Moving Away from Traditional Structures
- Positioning CRM within the organization
- Key Functions in CRM
- Ideal CRM Process
- The Most Typical CRM Mistakes for Brands
- Examples of the Most Failed CRM Projects
