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In professional life, conflict, crisis and stress can be properly managed to increase a firm’s competitive advantage, personal productivity and profitability. By receiving the relevant training, it can be ensured that conflicts are managed correctly, crisis is turned into an opportunity, and stress is used as a driving force to increase performance. Stress, Conflict and...

With the integrated work of CRM and Social Media, which are the most important issues of the last period that brands cannot give up, brands have started to have the “Customer Insight” they have been targeting for many years. The aim of this training is to show how brands can integrate these 2 different processes...

Sharing basic information and providing a roadmap for teams preparing to enter “Experience Management” in parallel with the CRM process İçindekiler1 Who Should Attend2 Education Content Who Should Attend Marketing managers, brand managers, CRM managers, store managers, communication managers, agencies, sales managers, digital marketing managers. Education Content Brand’s corporate stance and perception management Expectation and...

One of the most important human resources problems encountered in companies/institutions is that employees do not have a safe and healthy working environment. It is a fact that companies need to carry out planned and systematic studies on occupational health and safety of employees in order to achieve better competitive conditions. Occupational Health and Safety,...

Call Centers, which have become one of the basic functions and departments of many companies, should be both suitable for the image of the company and increase its brand value, and should be able to continuously increase its service and sales graph. It aims to establish a call center system that is efficient in terms...