Call Centers, which have become one of the basic functions and departments of many companies, should be both suitable for the image of the company and increase its brand value, and should be able to continuously increase its service and sales graph. It aims to establish a call center system that is efficient in terms of quality and quantity, to integrate its technical and administrative infrastructure in accordance with the vision and mission of the organization and to maximize its sales graph.
İçindekiler
Who Should Attend
Call Center employees, managers, companies that will establish a call center team and anyone who wants to improve themselves in this field because they want to work in a call center.
Education Content
- Call Center Core Competencies Training
- Effective Telephone Communication and Sales Methods
- The Importance of Communication in Call Centers and Effective Communication Methods
- Effective Body Language and Oratory Methods
- Stress Management in Call Center
- Effective Time Management in Call Center
- Effective Teamwork and Team Management
- How to Deal with Difficult Customers
