It is aimed to raise awareness of internal and external customers and to ensure the continuity of customer satisfaction with the right strategic methods and the right communication techniques. By attending this training, you can increase your sales level by learning new sales techniques adapted to the modern business world.
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Who Should Attend
All employees and managers who work in sales and marketing departments, all employees and managers who sell products or services including production and service sectors, all employees and managers who communicate with customers, all employees and managers of institutions including companies, associations, universities, those who coach employees in sales departments, anyone who wants to improve themselves.
Education Content
- Holistic Models in Sales Approach
- Developing a Customer-Oriented Management and Sales Approach
- Customer Orientation and Effective Customer Communication
- Communication Levels Analysis
- Basic Conditions for Customer Focused Approaches
- Measuring Customer Value – Grid Method
- Reflecting the Corporate Culture to the Customer
- Performance Analysis of Continuous and Loyal Customers
- Developing Loyalty Relationships with Customers
- Dealing with Customer Objections and Barriers
- How to Communicate with Difficult Customers without Difficulty
- Making a Difference in Sales and Innovative Methods
- Professional Sales Approach and Psychological Expectations
- Effectiveness of Numerical Data in Sales Presentations
- Identifying Deficiencies in Our Sales Behaviors with Sales Inventory – Application
- Key Characteristics of a Sales Professional
- Tasks and Responsibilities for Sales Effectiveness
- Determining Our Sales Style and Effective Sales Styles – Application
- Customer Profile Analysis and Different Reasons for Purchasing
- Increasing Sales Performance
- Persuasion Techniques in Professional Sales
- Dealing with Self-Confidence and Fears in Sales Communication
- The Importance of Feedback in Sales and Effective Reporting Techniques
- CRM in Sales – Customer relationship management
