Working together is as difficult as living together. People have to work in harmony with colleagues and leaders who are not of their own choosing and within the framework of professional rules. Human habits, exposure, experiences, personality and character traits until adulthood result in people having different profiles. In this direction, in order to ensure proper diversity management, it is extremely necessary for the personnel to learn the rules of protocol and courtesy for the representation, image and corporate culture of the organization/company.
İçindekiler
Who Should Attend
Those who want to learn the rules of protocol in corporate life, those who are in corporate communications in bureaucratic areas and official environments, those who need to know corporate and professional behavior in working life, those who need to train their teams in this regard, and anyone who wants to improve themselves in these areas.
Education Content
- Protocol and etiquette
- How to address different positions and authorities
- Me or us? You or you? When and where
- Written relations; official letters, e-mails and correspondence
- Telephone conversation and tone of voice
- Clothing, dress and color equation
- First acquaintance
- Welcome and farewell methods
- Greetings
- Gift giving and receiving
- Sending flowers
- Timing of business card presentation
- Magic words
- Common courtesies and behavioral procedures
- Practices with examples (Workshop)
