Every company has telephone communication. Especially today’s indispensable device, the phone. Companies ensure their brand value and competitive advantage through communication. The communication that needs to be given the most importance is the most difficult one, the ‘telephone’ communication. An effective phone call boosts sales, turns complaints into opportunities, makes it easier to deal with difficult customers and increases customer satisfaction.
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Who Should Attend
Those who sell and market their products and services over the phone, office workers, all employees and managers who communicate over the phone, all professionals who communicate with customers, manage complaints, and anyone who wants to improve themselves in these areas.
Education Content
- General principles of telephone communication
- Correct Use of Communication Elements
- Correct Question Asking Techniques
- The importance of tone of voice in telephone communication
- Difference between First Search and Subsequent Searches
- Reasons for Unsuccessful Interviews
- The Importance of Feedback
- Representing the Brand and Product on the Phone
- Characteristics of a Telesales Professional Pre-Speech Preparation
- Stages of Telephone Sales
- The Importance of First Sentences
- Things that should never be done
- Methods to arouse interest and curiosity
- Responding to an Appeal on the Phone
- Dispute Resolution on the Phone
- Approach to Complaints on the Phone
- Telephone Persuasion Methods
